Outlook Support Email Organizer

I need an automated workflow inside our Microsoft 365 Outlook mailbox that will sort and label every customer-support email the moment it arrives. The sole focus is intelligent triage—no auto-replying—so my team can jump straight to solving issues instead of digging through an inbox.

Current setup
• All support messages land in a single Outlook address hosted on Microsoft 365.
• We want each incoming email analysed and immediately filed, tagged, or colour-categorised according to clear, consistent rules (topic, urgency, order reference, or any additional cues you recommend).

What I’m after
You may build this with native Outlook rules, Power Automate flows, a lightweight add-in, or a custom script that uses the Microsoft Graph API—whichever delivers reliable, maintenance-friendly results. Non-technical staff must be able to tweak categories or rules without touching code, and the solution needs to run 24/7 in the cloud.

Deliverables
1. Fully functioning sorting-and-labelling automation connected to our Outlook inbox
2. Short, plain-English documentation showing how to edit or expand the rules
3. A brief live or recorded walkthrough so the team can see everything in action

When you respond, please outline your chosen approach, any similar Outlook/M365 automations you’ve built, and what access or information you’ll need from my side to get started.