Operations Manager - Chicago, IL
TypeFull-time job
LocationUnited States
Posted2 hours ago
About OpenWorks
OpenWorks is a national facilities services company with more than 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces.
We're a people-first organization that believes our success starts with our employees. By investing in our team, embracing continuous improvement, and building strong partnerships with customers and franchise owners, we're creating innovative solutions that drive lasting results.
About the Role
As an Operations Manager, you'll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You'll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. This is a hands-on role for someone who enjoys taking ownership, improving processes, and making an impact every day.
What You'll Do
Own the operational performance of your assigned territory
Build strong relationships with customers and service providers to ensure exceptional service
Drive customer retention and identify opportunities for territory growth
Support provider performance, accountability, and territory coverage
Identify operational challenges and implement practical solutions
Analyze performance metrics and use data to improve results
Partner cross-functionally to resolve issues and continuously improve operations
What You Bring
Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
3–7 years of experience in operations, business operations, account management, or a similar role
Strong problem-solving and decision-making skills
Experience managing multiple priorities in a fast-paced environment
Ability to analyze data and turn insights into action
Excellent communication and relationship-building skills
High level of ownership, accountability, and organization
Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software
Why OpenWorks?
Make a direct impact on customer success and territory growth
Grow your career with a collaborative, forward-thinking team
Contribute to projects and initiatives that directly shape our company's success
Collaborate with diverse teams and stakeholders across the organization
Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment
Originally posted on Himalayas
OpenWorks is a national facilities services company with more than 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces.
We're a people-first organization that believes our success starts with our employees. By investing in our team, embracing continuous improvement, and building strong partnerships with customers and franchise owners, we're creating innovative solutions that drive lasting results.
About the Role
As an Operations Manager, you'll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You'll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. This is a hands-on role for someone who enjoys taking ownership, improving processes, and making an impact every day.
What You'll Do
Own the operational performance of your assigned territory
Build strong relationships with customers and service providers to ensure exceptional service
Drive customer retention and identify opportunities for territory growth
Support provider performance, accountability, and territory coverage
Identify operational challenges and implement practical solutions
Analyze performance metrics and use data to improve results
Partner cross-functionally to resolve issues and continuously improve operations
What You Bring
Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
3–7 years of experience in operations, business operations, account management, or a similar role
Strong problem-solving and decision-making skills
Experience managing multiple priorities in a fast-paced environment
Ability to analyze data and turn insights into action
Excellent communication and relationship-building skills
High level of ownership, accountability, and organization
Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software
Why OpenWorks?
Make a direct impact on customer success and territory growth
Grow your career with a collaborative, forward-thinking team
Contribute to projects and initiatives that directly shape our company's success
Collaborate with diverse teams and stakeholders across the organization
Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment
Originally posted on Himalayas
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