Online Sales Assistant & Follow-Ups

I’m expanding my ecommerce operation and need a dependable assistant who can keep conversations with prospects moving and make sure no lead falls through the cracks. Your main focus will be customer follow-ups: replying to enquiries, checking back after proposals go out, and nudging warm leads toward a decision. A solid background in customer service is essential because I want every interaction to feel attentive and professional.

You’ll work inside Salesforce each day—updating contact records, creating simple activity reports, and setting reminders for the next outreach step. If you’ve also dabbled in other CRMs that’s great, but confident, efficient use of Salesforce is what matters most here.

Clear, friendly English is critical, both written and spoken, as most contact will happen over email, live chat, and the occasional call. Reliability counts just as much; when a reminder or follow-up is due, I need to know it will happen without chasing.

If you’re comfortable handling light sales-related admin (drafting quotes, noting objections, passing feedback to marketing) that will make you even more valuable and could grow the role into a long-term position.

Let me know about your customer service experience, the kind of follow-up cadence you’ve managed before, your weekly availability, and the hourly rate you feel is fair. I’m ready to start as soon as I find the right fit, and I’m hoping that can be you.