On-Site Student Technical Support Representative

I need a tech-savvy student who can commit to being physically present at our location to serve as the first point of contact for customers. Throughout each shift you will handle incoming phone calls, respond to support emails, and resolve issues that arrive through our live-chat console. All questions relate to technical support, so you should feel comfortable troubleshooting basic product or connectivity problems and translating more complex cases into clear, ticketed notes for our senior team.

You will use the in-house CRM, Gmail, and the chat dashboard (Zendesk) that are already configured on our workstations; no personal equipment is required. Shifts are designed around typical academic schedules, making it easy to balance classes and work hours.

Success in this role means:
• Answering every call, mail, or chat promptly and professionally
• Resolving or properly escalating technical issues on the first interaction whenever possible
• Logging each interaction accurately in the CRM before you sign off

Training on our product line and support scripts is provided during your first week. If you enjoy face-to-face teamwork while sharpening real-world customer service skills, this on-site position offers that experience in a supportive environment.