Med Spa Lead Appointment Setter (SDR) -- 2

We’re a growing medical spa specializing in aesthetic treatments and helping clients look and feel their best through personalized, professional care.

We’re hiring a confident, personable, and motivated Sales Development Representative (SDR) to connect with prospective clients, follow up with inquiries, book treatment appointments, and develop new referral partnerships with local businesses.

This is a remote, full-time role (160 hours/month) with base pay, performance bonuses, and long-term growth opportunities.

We’re looking for someone who genuinely enjoys speaking with people, builds trust naturally, confidently handles sales conversations, and knows how to turn interest into booked appointments.

This is a sales-focused position, not a general virtual assistant or customer service role.

>What We’re Looking For
- Proven experience in sales development, appointment setting, telemarketing, or lead conversion.
- A warm, confident, and professional communicator who can quickly build rapport.
- Strong listening skills — able to understand client interests, ask thoughtful questions, and communicate value clearly.
- Experience handling objections and guiding conversations toward bookings without being pushy.
- Confidence making outbound cold calls to local businesses and potential referral partners.
- A self-starter who's organized, consistent, dependable, and motivated by results.
- Experience in medical aesthetics, wellness, beauty, or appointment-based services is an advantage.

>Responsibilities

>>Inbound Lead Follow-Up & Appointment Booking
- Contact new inquiries promptly through phone, text, and email.
- Follow up with existing leads who have expressed interest in our treatments and services.
- Build rapport with prospective clients and understand their interests and goals.
- Explain approved treatments, pricing, promotions, and appointment options.
- Answer common non-clinical questions and address booking objections professionally.
- Convert interested prospects into scheduled treatment appointments or consultations.
- Book appointments directly into the spa's scheduling system.
- Maintain accurate notes and follow-up records.

>>B2B Cold Calling & Referral Partnerships
- Identify local businesses, organizations, and potential referral partners.
- Conduct proactive outbound cold calls to introduce our services and partnership opportunities.
- Build relationships with business owners and decision-makers.
- Present approved referral programs, promotional packages, and event opportunities.
- Qualify interested businesses and book partnership meetings directly into the owner's calendar.
- Follow up with prospective partners and maintain organized CRM records.

>>Performance & Improvement
- Track calls, lead responses, appointment bookings, follow-ups, and conversion rates.
- Maintain accurate CRM records and organized sales pipelines.
- Share insights on common objections, lead quality, and opportunities to improve conversions.
- Provide regular activity updates and performance summaries.
- Follow applicable Canadian privacy and outreach regulations, including CASL, PIPEDA, and regional requirements.
- Focus on quality conversations, consistent follow-through, and measurable booking results.

>Requirements
- Proven experience in appointment setting, telesales, inbound sales, or outbound B2B cold calling.
- Excellent spoken and written English.
- Strong communication, persuasion, objection-handling, and relationship-building skills.
- Comfortable speaking with both prospective treatment clients and business owners.
- Experience using CRM systems and appointment scheduling tools.
- Professional, empathetic, and comfortable discussing aesthetic services within approved guidelines.
- Understanding of CASL, PIPEDA, or similar privacy requirements, or willingness to learn through training.
- Reliable internet connection, headset, and quiet workspace.
- Availability during Vancouver / Pacific Time business hours.
- Driven, dependable, and comfortable with performance targets.

>Job Details
- Position: Full-Time, Remote
- Hours: Approximately 160 hours/month (40 hours/week).
- Schedule: Monday–Friday, generally within 8:30 AM–5:00 PM Pacific Time.
- Compensation:
-- Base Pay: $3 CAD/hour for verified calling, lead follow-up, outreach, and appointment-setting activities.
-- Performance Bonuses: Additional incentives for qualifying treatment bookings, lead conversions, and business development results.
-- Bonus amounts and eligibility criteria will be confirmed before work begins.
- Growth Opportunity: Long-term position with potential advancement into senior sales development, sales closing, or sales management roles.

>To Apply
Please include:
-- A short introduction about your experience in sales, appointment setting, telemarketing, or lead follow-up.
-- Any experience working with medical spas, aesthetic clinics, beauty, wellness, or appointment-based businesses.
-- Examples of previous results, such as appointments booked, lead conversion rates, or successful outbound campaigns.
-- How you would respond to someone who inquired about a treatment but said, "I'm interested, but I need to think about it."
-- Confirmation of your availability during Vancouver / Pacific Time business hours.
-- A required 60–90-second voice recording demonstrating how you would follow up with a prospective client who recently expressed interest in one of our aesthetic treatments.

We want to hear how you naturally introduce yourself, build rapport, ask thoughtful questions, and guide the conversation toward booking an appointment.

We're evaluating your confidence, warmth, communication skills, and ability to make prospective clients feel comfortable — not your ability to memorize a sales script.

We're looking for someone who enjoys connecting with people, takes ownership of their results, and is motivated by turning genuine interest into booked appointments and lasting business relationships.