MCL Desk Adjuster

Major & Complex Loss Adjuster (Desk-Based)
Remote | Major Loss Team
Do you thrive on solving complex challenges from wherever you work best?At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment.

If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move.What will your day look like:

As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses.Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service.
This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel.Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement

Delivering exceptional service levels in line with client expectations and demanding technical standards

Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes

Producing clear, accurate, and high-quality reports and recommendations

Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders

Ensuring compliance with company procedures and client-specific requirements

Achieving key performance and quality targets while maintaining excellent customer service standards

#INDUKI

Knowledge and Abilities:

We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges.
Essential Experience & Skills

Experience within a loss adjusting practice or insurer environment
Significant exposure to major loss and complex property claims
Strong technical property claims knowledge with a proven track record of successful claim resolution
Excellent communication and relationship-building skills
Ability to make sound decisions and manage competing priorities effectively
Self-motivated, resilient, and comfortable working autonomously
Adaptable and flexible in a changing and evolving claims environment
A passion for delivering outstanding customer experiences

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Originally posted on Himalayas