Malaysian Chinese Shopify Project Manager

I run a growing Shopify-based store and need a full-time Project Manager who is Malaysian Chinese and currently living in Malaysia. The role is 40 hours per week and requires you to read, write, and speak both Chinese and English fluently.

What you’ll handle
• Day-to-day project coordination for our Shopify storefront.
• Front-line customer support—answering tickets, live-chat, and social DMs in Chinese and English, escalating issues when needed.
• Tracking support KPIs (response time, satisfaction score) and preparing simple weekly reports.
• Liaising with suppliers, couriers, and internal teammates to keep orders flowing smoothly.

Profile I’m looking for
• Entry-level experience in e-commerce customer support, ideally on Shopify.
• Solid grasp of basic project-management tools (Trello, Asana, or similar).
• Strong written communication; you translate customer feedback into clear action items.
• Malaysian residency with cultural familiarity to serve our local and overseas Chinese-speaking customers.

Nice-to-have (not required)
If you can occasionally assist with inventory checks or light marketing coordination, that will be a plus as we scale.

Deliverables & success
You’ll deliver seamless customer interactions, maintain an organized support pipeline, and keep me updated with concise status reports. After an initial onboarding week, success is measured by consistent response times under 2 hours and positive customer feedback.

If you meet the language and location criteria, I’d love to hear how you’ll keep our Shopify operation running smoothly.