Local Government Service Review Consultant

Project: Multi‑Year Service Review Program (Local Government – NSW IP&R Framework)
Status: RFQ stage — work will begin only if our proposal is successful
Expected Start: Early October 2026 (immediately upon award)
Pricing Model: Full engagement price (not per deliverable)

Project Context
We are currently responding to a formal Request for Quotation (RFQ) issued by a local government Client in New South Wales, Australia. The RFQ is for a multi‑year Service Review Program aligned with the NSW Integrated Planning & Reporting (IP&R) framework.

We are seeking a freelancer who can support us with proposal refinement now, and who can begin delivery work immediately in early October if our bid is successful.

This is a conditional engagement — the project will commence only if the Client awards us the contract.

We are looking for a freelancer who can commit to the entire engagement and provide a single fixed price for the full scope.

Engagement Scope (If Awarded)
The Service Review Program runs from October 2026 to June 2030 and includes:

Year 1 (Heavy Workload – One Pilot Review + Framework Build)
You will support:

High‑level assessment of all Client services

Development of a Service Review Framework

Creation of templates, tools, and methodology

Legislative compliance mapping

Benchmarking against peer councils

Gap analysis across eight domains

Prioritisation model and three‑year review schedule

Full pilot service review (current state → draft → final → implementation plan)

Councillor workshop and capability uplift

Year 1 is the largest and most intensive phase.

Years 2–4 (Lighter Workload – Up to 3 Reviews Per Year)
Each year includes:

Rapid discovery for each selected service

Benchmarking and gap analysis

Drafting current‑state, draft, and final reports

Developing recommendations and implementation plans

Updating templates and methodology

Annual program progress reporting

Total minimum reviews across the engagement: 10.

Workload reduces significantly after Year 1.

Immediate Pre‑Award Work (September)
If selected, you may assist with:

Structuring parts of the proposal

Formatting PPT/Word deliverables

Light research (benchmarking sources, legislative references)

Organising templates and frameworks

This pre‑award work will be small and clearly scoped.

Key Responsibilities (If Awarded)
Analyse Client service information (Delivery Program & Operational Plan)

Create structured service profiles

Map service workflows

Conduct benchmarking using public sector datasets

Perform gap analysis across workforce, process, data, tech, financials, etc.

Draft sections of:

Current‑state reports

Gap analysis reports

Benchmarking summaries

Legislative compliance registers

Support development of:

Service Review Framework

Templates and tools

Prioritisation model

Draft pilot and annual service review reports

Prepare implementation plans and KPI dashboards

All deliverables must be in clean, neutral PowerPoint and Word formats (no branding).

Required Skills
Strong analytical and documentation skills

Experience in consulting, public sector analysis, or structured research

Ability to interpret government documents

Ability to create clear, professional reports

Familiarity with benchmarking, KPIs, service levels (preferred)

Ability to work independently with structured guidance

Pricing Model (Important)
We are seeking a single fixed price for the entire engagement, covering:

Year 1 (heavy workload)

Years 2–4 (lighter workload)

All deliverables

All analysis

All reporting

All documentation support

Please provide:

Your full engagement price

A breakdown of how you arrived at the price

Any assumptions

Your availability from early October onwards

How to Apply
Please share:

Your experience with government or consulting projects

Examples of structured reports or analysis you’ve produced

Your full engagement price

Your availability from early October