Live Chat Support Representative

Hey, can you help us with "Customer Service Representative" for our SmartX IT platforms (https://smartxaas.io/) ?
We use https://crisp.chat/ for Live Chat
We have Day Shift: 9:30 AM–6:30 PM IST — 8 working hours
We have a Dedicated Knowledge Base hosted on Zendesk.
We also have a lots of template messages pre-set in our https://crisp.chat/
Everything is ready and well setup already.

I need a reliable pro to take full ownership of our live-chat channel and keep response times lightning-fast for everyday customer questions. All interactions come through Crisp.Chat tied to our SmartX platforms, so solid experience inside comparable customer-management software is important from day one.

You’ll be handling only live chat—no phone queues, no overflowing email inbox—just quick, friendly answers to order-status checks, basic product queries and the occasional return request. A background in customer service plus proven skill navigating help-desk or CRM tools is essential. English fluency is a must; any extra languages are a bonus we can explore later.

Deliverables I expect
• Real-time coverage for the agreed schedule (initially 4 hours a day, 5 days a week—flexible).
• Average first reply under two minutes.
• End-of-shift export of chat transcripts with a short note on recurring issues.

I’ll supply brand voice guidelines, an FAQ sheet and full system access before your first shift. When you reply, highlight your live-chat achievements, the platforms you’ve mastered and typical response metrics so I can see how you’ll keep our customers happy.