Live Chat Fashion Store Support

I run a growing e-commerce shop that focuses on fashion and accessories, and our real-time visitor questions now come in faster than I can handle alone. I’m ready to hand the live-chat queue to an experienced customer service professional who can greet shoppers instantly, guide them to the right products, and solve post-purchase issues with warmth and accuracy.

You’ll log into our chat platform—Gorgias plugged into Shopify—during agreed hours, field questions about sizing, styling, order tracking, exchanges, and anything else a fashion buyer might ask. Fluent written English, an eye for detail, and the ability to juggle multiple chats while checking orders in the Shopify admin are must-haves. I’ll provide product training and saved replies, but I’m counting on you to add the human touch that turns browsers into loyal customers.

Deliverables:
1. Maintain an average first-response time under 60 seconds.
2. Send a brief daily transcript summary highlighting any escalations.
3. Compile a weekly report of recurring issues and improvement ideas.

When you reply, share examples of past live-chat work for fashion or other e-commerce brands and the hours (ideally 9 am–5 pm EST) you can reliably cover. I’m excited to see how you can elevate our customer experience.