Lead Implementation & Delivery (f/m/d)

We're looking for an experienced implementation, delivery or technical operations lead to own delivery after a contract is signed — and to play a central role in working out what actually makes our product work for customers.

This one is for you if:

You'd rather build the playbook than wait for one to exist

You get real satisfaction from being the person people can count on — customers and colleagues alike

Making a genuinely complex, technical product work in the real world, on a factory floor and not just a slide deck, sounds like a good problem to have

Every factory should be as easy to redesign as a CAD file. RIIICO scans real production floors and turns the raw point cloud into a structured, living model of the plant — machines, robots and infrastructure recognised by AI, matched to CAD, usable directly in the engineering tools our customers already run. Line changes that used to take months of manual work now take days.

We're seed-funded, backed by Earlybird, PiLabs and seed + speed, with angels including Joe Kaeser, former CEO of Siemens.

Team: two application engineers report to you directly, and you steer our data delivery team, which has its own manager and five people.

Start: as soon as you can.

Tasks

You'll own the entire post-sale delivery, from signed deal to a customer who's live, confident and getting real value. Our customers are enterprise manufacturers, so the accounts you own are complex and technically demanding from day one. As an early hire there's no existing playbook — expect to blend hands-on implementation, delivery operations and testing product-market-fit hypotheses directly with customers.

Own the post-sale journey, from handover through to stable, value-delivering adoption

Build the adoption framework for enterprise accounts, and define what "first value" means

Keep a current view of every account: check-ins, early risk signals, retention plans

Handle escalations yourself, at both operational and management level

Own the Sales-to-delivery handover and keep capacity visible and realistic

Develop the lightweight processes that make delivery repeatable as patterns emerge

Lead and develop your team, and shape how Delivery is structured as we grow

Test the product-market-fit hypotheses Sales brings back, and feed findings into Product and Go-To-Market

What this looks like in your first six months:

Months 1–2 — run two live enterprise implementations yourself, end to end, so you know where the product and the process actually break

Months 2–3 — take over the Sales-to-delivery handover and make capacity visible enough that Sales doesn't promise what delivery can't back up

Months 3–4 — define what "first value" means for an enterprise account, and the timeframe we hold ourselves to

Months 4–6 — turn what you've learned into the first delivery playbook, and bring at least two validated product-market-fit findings back to Product and Sales

Requirements

4–6 years in technical implementation, delivery, project lead or technical operations roles, at a B2B company serving manufacturing or industrial customers

Experience as an early hire building implementation or delivery processes from scratch in a startup or scale-up

Experience owning the interface between Sales and a technical delivery team: handover, capacity oversight, and escalations you resolved independently

Enough technical depth to get fluent fast in discrete manufacturing, factory planning or industrial automation. You don't need to have done this exact thing before, but you do need to hold a credible conversation with a manufacturing engineer within a few months

Fluent written and spoken German and English. We work in English internally; customer work happens in German

You're eligible to work in Germany — EU/EEA citizenship, or an existing work or residence permit. We aren't able to sponsor visas for this role.

You'll fit if:

You're decisive and comfortable holding your ground when Sales pushes on scope or timeline — and just as good at negotiating a pragmatic trade-off without compromising commitments already made

You're pragmatic and action-first: you build the process as the pattern emerges, rather than designing the system before you understand the reality

You have commercial instinct: you notice what's working and bring it to Sales as an expansion opportunity

You're a fast learner with strong situational awareness, equally comfortable on a shop floor and in front of a senior stakeholder

Benefits

Real ESOP — actual shares, not virtual ones

30 days' holiday

Deutschlandticket

Based in our Düsseldorf office, with the flexibility to work from home

Regular customer site visits — a genuine mix of factory floor and desk, not travel every week

Real ownership from day one, with a direct line to founders and leadership on decisions that matter

The chance to define what this function becomes as we grow

A diverse, international team

Apply with your CV — no cover letter needed.

How the process runs:

Short intro call — 30 minutes

Written questions by email — about 20 minutes of your time

Deep-dive with Felix and the delivery team — 60 minutes

Meet the team, then offer

The written questions are how we get to know how you think before anyone sits in a room. They're the reason we don't ask for a cover letter.

We are an employer that actively lives equal opportunity. We're committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds. It doesn't matter where you're from, what religion you belong to, your gender, who you love, how old you are, or whether you live with a disability — you're welcome here.

Questions about the role? Write to Amanda Graham

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