Lead CRM Consultant

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we've grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you're excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you'll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don't just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We're building a culture of ownership, collaboration, and growth, and we're looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As a Lead CRM Consultant at Massive Rocket, you'll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You'll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects.

You'll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth.

What Will You Do?

Project Leadership

Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets

Scope bespoke and complex CRM solutions that go beyond Braze, considering the client's entire tech stack, and oversee end-to-end implementation

Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges

Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement

Pre-Sales and Client Engagement

Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches

Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies

Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities

Leadership Through Influence

Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration

Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals

Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning

Mentorship, Line Management & Collaboration

Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development

Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed

Mentor and guide CRM team members on complex projects, technical challenges, and client engagements

Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead

Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies

CRM Strategy Execution

Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team

Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful

Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client outcomes

Collaborate with the team to generate innovative ideas and develop long-term CRM roadmaps tailored to client needs

Governance & Quality Assurance

Uphold high-quality standards across all CRM deliverables, including QA, testing, and documentation

Contribute to best practices, templates, and frameworks that improve team efficiency

Data Insights & Optimisation

Analyse campaign performance metrics and customer data to identify trends and opportunities for optimisation

Provide actionable insights to the CRM team and clients, driving continuous improvement

What Makes You a Great Fit

Experience

6+ years of experience in CRM consulting, implementation, and optimisation, with a proven track record in platforms like Braze, Salesforce, or HubSpot

Experience leading CRM projects and working directly with clients to deliver measurable outcomes

Previous people management experience (line managing or mentoring Senior CRM Consultants or equivalent roles) preferred

Leadership & Mentorship

Proven ability to lead through influence and relationships, fostering collaboration and alignment across diverse stakeholders

Strong people management skills, including performance reviews, setting development goals, and managing workloads effectively

Skilled in coaching and developing team members to reach their potential

Technical Expertise

Advanced understanding of CRM platforms, particularly Braze, including advanced and newly released features

Expertise in scoping and implementing complex, bespoke CRM solutions that integrate with broader marketing tech stacks

Familiarity with marketing technology stacks and system integration

Ability to audit CRM systems and provide actionable recommendations to optimise performance and alignment with business goals

Pre-Sales & Workshop Skills

Proven ability to participate in pre-sales activities, lead client pitches, and articulate technical and strategic solutions effectively

Experience leading interactive client workshops to align goals and collaboratively shape CRM strategies

Communication Skills

Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences

Strong client-facing skills, with experience building and maintaining client relationships

Organisational Skills

Demonstrated ability to manage multiple projects at once, maintaining high standards of quality and meeting deadlines

Why You'll Love Working Here

Rocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else

A Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win

A Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond

Remote-First for Life - Work from wherever you feel your best

Real Career Momentum - Clear progression, real ownership, and space to grow into your next chapter

Moments That Matter - Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

Bring Your Own Device - We operate a BYOD policy, so you'll use your own kit for work

Right to Work - You'll need a valid work visa; we're not able to offer sponsorship at the moment

ID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)

References - We may request two references, so have names, relationships, and contact details ready

For Contractors - Proof of incorporation and up-to-date insurance is required

Before You Apply

We receive a high volume of applications, and while we'd love to reply to everyone personally, it's not always possible. If you haven't heard from us within two weeks, it sadly means you haven't been successful this time. But don't let that stop you: we're growing fast, and new opportunities open up all the time.

Originally posted on Himalayas