Laundry Franchise CRM Platform

I need a cloud-hosted CRM built from the ground up for a growing laundry franchise. The core priority is robust multi-store franchise management, so every branch can operate independently while still feeding real-time data to head office.

Key workflow:
• Each store logs in through its own portal to record orders, update statuses, and see today’s targets.
• A live sales dashboard rolls those numbers up instantly so I can compare performance across branches from any browser or mobile device.

Billing & invoicing must be friction-free. The system should generate fully customizable invoices that reflect our branding and service codes, then trigger automated payment reminders until a balance is cleared.

From the central admin console I want the power to:
• Add or remove stores as the network expands or contracts.
• Control user roles and permissions for every store login without local intervention.

The finished solution should sit securely in the cloud, scale as new franchises come online, and expose clean APIs so we can plug in future tools such as POS terminals or customer apps.

Deliverables:
1. Deployed SaaS application (production & staging)
2. Source code with documentation
3. Database schema & ERD
4. Admin, store, and dashboard user manuals
5. Warranty period with bug-fix support

Hand-off is complete when I can open a browser, spin up a new store in minutes, watch its first sale hit the consolidated dashboard, and verify that an invoice—branded our way—lands in the customer’s inbox with the proper reminder schedule already queued.