Intelligent Email Support System Development

N8n + AI Automation Specialist — Email Support System (Long-term collaboration)

We're looking for an automation and AI specialist to build an intelligent email support system for a psychology center that specializes in addiction treatment.

The goal isn't a commercial autoresponder. It's to give natural, human, empathetic replies to people and families reaching out at a difficult moment — and to guide them toward booking a first appointment when the time is right.

What the system should do

Automatically detect new incoming emails
Analyze each message with AI
Identify whether the sender is a patient, a family member, or a general inquiry
Write natural, empathetic replies
Keep context coherent across several back-and-forth emails
Answer common questions
Hand off to the human team automatically when a conversation needs it
Run automatic follow-ups until an appointment is booked
Integrate with the client's CRM via API

Note: The client uses their own CRM (not GoHighLevel), so integration will be done through their API or whatever method fits best.

Requirements
Proven experience with:

n8n
OpenAI
REST APIs
Webhooks

Experience building conversational AI automations and customer-support projects is a strong plus.

Deliverables

A fully functional workflow in JSON
Technical documentation
The AI prompts used
Support during launch and help integrating with the client's CRM
Functional testing
A 15-day warranty for development-related fixes

We're not just after a technical profile. We want someone who can design a natural, empathetic conversation that fits a sensitive healthcare setting.

To apply
Only proposals with a short video (Loom or similar, max 5 minutes) will be reviewed. In it, show a real automation you've built and explain the workflow, the tools you used, and the main technical challenge.