Insurance Customer Relations Specialist - REMOTE

Overview
Insurance Customer Relations Specialist - REMOTE
AIS Insurance
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in an insurance customer service career. This position will be working remotely from home and must be able to work Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST.
Job Summary
In this position the employee learns the basics of personal lines insurance (i.e. auto, homeowners, etc). This is an entry-level position for Customer Relations Specialist and will be required to attend pre-licensing class and obtain a property and casualty license. The primary job function is to service and quote the Company’s products and/or services, in all 50 states with multiple insurance carriers, by telephone and electronic means.
State specific pay scales for this role are as follows:
$50,083 to $61,212 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$45,074 to $55,091 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$40,066 to $48,970 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
In CA: Typical hiring range is $50,083 to $61,212
Responsibilities

Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment

Answer incoming customer calls to service and maintain existing accounts

Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage

Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions

Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information

Meet pre-defined individual performance objectives based on productivity and customer satisfaction

Available to work overtime as needed

Qualifications

Excellent verbal and written communication skills

Knowledge of multiple insurance carriers preferred

Knowledge of multiple state insurance regulations preferred

Multi-tasking ability, detail oriented and exceptional organizational skills

Strong interpersonal skills, a team player and the ability to empathize with customers

Solid computer and typing skills; PC literate in a Windows environment

Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms

Strong problem resolution skills

Bilingual Spanish a plus

Education/Experience

High School diploma or its equivalent

Bachelor's degree a plus

Active Resident Property & Casualty Insurance Producer license

Must be eligible to obtain licensing in all states

1+ years customer service experience in the insurance or related industry

Physical Requirements
Work-from-home requirements:

Dedicated, quiet workspace

High-speed internet via reliable provider

Ability to attend virtual meetings and training sessions

Shift: Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST

About the Company
Apply today for a career at AIS as an Insurance Customer Relations Specialist!
Why choose a career at AIS?
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits
We offer many great benefits, including:

Competitive compensation

Flexibility to work from anywhere in the United States for most positions

Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)

Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)

Medical, dental, vision, life, and pet insurance

401 (k) retirement savings plan with company match

Engaging work environment

Promotional opportunities

Education assistance

Professional and personal development opportunities

Company recognition program

Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Pay Range
USD $40,519.00 - USD $70,777.00 /Yr.Originally posted on Himalayas