Instagram Message Support Assistant

I need a proactive helper to keep our Instagram Direct Messages under control for the next four weeks. All replies should sound friendly, concise, and on-brand. You’ll log in to our existing Meta Business Suite workspace, clear the DM queue several times a day during our business hours (UTC-5), and flag or escalate anything that needs my personal attention.

Because Instagram is our busiest channel, speed and accuracy matter more than sales copywriting. Most enquiries are order-status checks, simple product questions, or collaboration requests; a short, templated response usually does the trick. I’ll give you the current response library, brand guidelines, and escalation rules on day one.

Deliverables I expect:
• Inbox zero at least twice daily, Monday–Friday
• A brief end-of-week summary noting common questions, flagged issues, and suggested template tweaks

Everything is handled in Instagram’s native tools, so no third-party platforms are required. If you’re comfortable with Meta Business Suite and can commit to consistent coverage for the coming month, send a quick note outlining your relevant experience and typical response time.