Health Information Management Coordinator

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.
Why this role matters:
Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.
Requirements

Coordinate the retrieval, processing, maintenance, and organization of patient medical records

Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests

Navigate provider websites and required portals to process medical record requests

Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates

Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities

Perform quality assurance reviews of retrieved records to ensure they meet client requirements

Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation

Support customer onboarding, client training, and customer success initiatives

Provide basic troubleshooting assistance and help clients navigate platform functionality

Build and maintain positive, professional relationships with clients and users

Maintain inbound and outbound record shipments through courier services

Scan incoming charts and correspondence to convert physical documents into organized digital files

Prepare client metrics, reports, flowsheets, and other administrative materials

Conduct research and take initiative to resolve issues and support timely request completion

Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements

Perform other duties as assigned

Originally posted on Himalayas