Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation

Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption

Ensure clients achieve measurable outcomes and time-to-value

Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

Act as the primary owner for client success, satisfaction, and retention

Serve as a trusted advisor to client stakeholders

Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

Partner with Sales, Product, and Engineering on implementations and custom use cases

Translate business goals into technical workflows and execution plans

Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

Build and refine client delivery processes, playbooks, and SOPs

Identify risks early and proactively prevent delivery issues

Help scale the Client Delivery and Success function

Leadership & Collaboration

Align cross-functional teams across delivery, product, and go-to-market

Contribute to long-term strategy for retention and expansion

Drive continuous improvement through data, feedback, and insights

Requirements

Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles

Strong understanding of GTM systems, automation workflows, and integrations

Experience working directly with clients in high-stakes, outcome-driven environments

Strong communication skills with both technical and non-technical stakeholders

Proven problem-solving and risk management capabilities

Comfortable working remote during U.S. business hours

Nice to Have

Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)

Experience scaling client delivery or post-sales functions

Experience managing complex technical implementations and integrations

Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

GTM and automation tools

AI platforms (ChatGPT, Claude, Clay)

CRM and client delivery systems

Integration and workflow tools

Why Join

Own and lead client delivery and success at scale

Work at the intersection of AI, automation, and GTM systems

Direct impact on client outcomes, retention, and growth

High-ownership leadership role in a fast-growing environment

Fully remote role with strategic influence and execution responsibility

What Success Looks Like

Strong client onboarding and implementation success rates

Faster time-to-value and adoption milestones

High client satisfaction and retention

Reduced delivery risks and escalations

Growth through account expansion and long-term client success

Apply Now
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now and help build a high-performing, client-focused delivery function.
Originally posted on Himalayas