GIS Specialist

Description
Are you a strong communicator with excellent written English and a talent for solving problems?
We're looking for highly organized Customer Support Specialists to assist our customers via email and coordinate projects.
In this role, you'll manage and deliver customer orders for satellite imagery and geospatial data, help customers understand and use the products available to them, and ensure they have a reliable, positive experience at every stage of the process.
You'll work closely with customers, partners, and internal teams to coordinate projects, provide updates, resolve issues, and ensure the successful delivery of requests. Success in this role requires strong organizational skills, excellent attention to detail, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving.
This position is ideal for someone who enjoys taking ownership, communicating clearly, and helping customers achieve their goals in a fast-paced, technology-driven environment.
What You'll Do

Manage customer orders and project requests from submission through delivery

Communicate with customers via email and provide timely updates on the status of their requests

Coordinate with internal teams and external partners to ensure projects are completed successfully

Track multiple customer projects simultaneously while maintaining accuracy and attention to detail

Investigate issues, gather information, and help identify the best possible solution for customers

Maintain accurate records and documentation related to customer requests

Work closely with cross-functional teams to improve customer experience and operational efficiency

Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction

Schedule
This role supports a European operation.
The proposed starting schedule is:

Tuesday to Saturday: 1:00 AM to 10:00 AM CET

Sunday, Monday, and Public Holidays: 8:00 PM to 8:00 AM CET

Please note that scheduling requirements may evolve based on operational and business needs. Applicants should be comfortable working within the proposed schedule and remain flexible as the program develops.
Compensation

$6 - $7 USD per hour (depending on experience)

Paid weekly in arrears

Fully remote opportunity (Philippines only)

Independent Contract position

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)

16 GB RAM

Dual monitors

Webcam and USB headset

i5 processor or higher

Fibre internet with a wired connection (Ethernet cable)

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:

Application Form

Pre-screen Questionnaire

One-Way Video Interview

Live interview

Final Interview

Please Note

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered for this position.

Requirements
What We're Looking For

Excellent written English communication skills

Strong logical thinking and problem-solving abilities

Ability to manage multiple tasks and priorities simultaneously

Exceptional attention to detail

Strong organizational and time-management skills

Customer-focused mindset with a proactive approach to problem-solving

Comfortable working in a structured, process-driven environment

Ability to work independently and take ownership of issues

Experience in customer support, project coordination, account management, or similar roles

Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields

Originally posted on Himalayas