Freelance IT Support Engineers Across Europe

# Freelance IT Support Engineers Across Europe

**Location:** Multiple locations across Europe
**Contract:** Freelance / B2B
**Schedule:** On-demand, part-time or full-time assignments
**Start Date:** Depending on each project
**Language:** English and local language

## About the Opportunity

We are expanding our international network of freelance IT Support Engineers across Europe.

We are looking for reliable professionals who can provide onsite technical support to international clients in their local city or region.

Assignments may include scheduled visits, emergency interventions, short-term projects, hardware deployments, office openings, migrations and ongoing onsite support.

We welcome applications from IT professionals located in any European country.

## Profiles We Are Looking For

* IT Support Engineer
* Desktop Support Engineer
* Field Support Engineer
* Service Desk Analyst
* Helpdesk Technician
* Smart Hands Engineer
* Network Support Engineer
* Data Center Technician
* EUC Support Engineer
* IT Deployment Technician

## Main Responsibilities

* Provide onsite technical support to end users.
* Diagnose and resolve hardware, software and connectivity issues.
* Install and configure desktops, laptops and mobile devices.
* Support Windows operating systems and Microsoft 365 applications.
* Replace and install IT equipment and peripheral devices.
* Support printers, monitors, docking stations and meeting room equipment.
* Perform user onboarding and offboarding activities.
* Configure user accounts, passwords and access permissions.
* Perform Smart Hands activities under the guidance of remote technical teams.
* Install, replace and test network equipment.
* Connect to remote bridge calls during onsite interventions.
* Record and update incidents and service requests in ticketing systems.
* Escalate unresolved issues to the appropriate technical team.
* Follow client processes, security policies and agreed service levels.
* Provide clear reports after each intervention.

## Technical Requirements

* Previous experience in IT Support, Desktop Support, Field Support, Helpdesk or a similar role.
* Good knowledge of Windows 10 and Windows 11.
* Experience with Microsoft 365, Outlook and Teams.
* Basic knowledge of Active Directory or Microsoft Entra ID.
* Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi and LAN connectivity.
* Experience with ticketing tools such as ServiceNow, Jira, Remedy or similar.
* Ability to install and troubleshoot desktops, laptops and peripheral devices.
* Strong communication and problem-solving skills.
* Ability to work independently at client locations.

## Preferred Skills

* Microsoft Intune or SCCM.
* Hardware break/fix experience.
* Network and Smart Hands support.
* Cisco switches, routers and console connections.
* Server room or data center support.
* IT equipment deployment and refresh projects.
* Audio-visual and meeting room support.
* ITIL knowledge or certification.
* Experience working with international clients.

## Language Requirements

* English is required for communication with international teams.
* Fluency in the local language of the assignment is highly valued.
* Additional European languages are an advantage.

## Engineer Requirements

Depending on the assignment, engineers may need to have:

* Legal authorization to work and provide services in their country.
* Availability to travel to client locations.
* A registered freelance activity or company.
* A laptop and mobile phone.
* A reliable internet connection.
* Basic technical tools.
* USB and Ethernet adapters.
* Console cables.
* Software such as PuTTY, Wireshark, TeamViewer or Webex.
* Personal transportation, depending on the location.

## Types of Assignments

* On-demand IT support.
* Ad-hoc onsite interventions.
* Full-day and half-day visits.
* Hourly support.
* Desktop and laptop deployments.
* Office moves and IT migrations.
* Hardware replacement projects.
* Network and Smart Hands activities.
* Data center interventions.
* Temporary coverage.
* Long-term onsite support.

## What We Offer

* Opportunities with international clients.
* Projects across Europe.
* Flexible freelance assignments.
* Hourly, half-day and full-day rates.
* Short and long-term opportunities.
* Possibility of recurring assignments.
* Access to an international network of IT professionals.
* Clear project information before each assignment.

## How to Apply

Please send us:

* Your updated CV.
* Your current location and coverage area.
* Your availability.
* Your hourly, half-day and full-day rates.
* Your technical skills and certifications.
* The languages you speak.
* Your preferred travel distance.
* Confirmation that you can provide B2B or freelance services.

Join our European network of IT Support Engineers and receive opportunities close to your location.