Evening Social Media Support Required

Social Media Customer Support Specialist (Freelance/Part-Time) Company: Nafas LLC — Indoor Air Quality Technology Location: Remote (Doha-based hours) Schedule: 6:00 PM – 11:00 PM Doha time, 6 days a week About the Role We're looking for a freelancer to handle our social media customer inquiries during evening hours. Our customers value real, human responses — not automated replies — so this role is about being present, responsive, and personable when questions come in. Responsibilities Monitor and respond to incoming messages/comments across our social media channels (Instagram, Facebook, WhatsApp, etc.) during the assigned shift Answer customer questions about our products and services accurately and promptly Escalate complex issues to the internal team when needed Maintain a warm, human tone in all interactions Keep a log of recurring questions or issues to flag patterns Requirements Fluent in English (written and spoken) Strong written communication skills Reliable internet access and availability during the 6 PM–11 PM Doha time window, 6 days/week Comfortable working independently and managing a queue of messages Strong customer service background, ensuring empathetic and professional communication at all times. Prior customer service or social media experience needed.