EST Phone Support & Data Entry

During EST business hours customers call for order updates, billing questions, and simple troubleshooting. You will answer each phone call, resolve or escalate the issue, and record every interaction. Immediately after each call, the customer’s name, contact details, and a concise summary of the conversation must be entered into our CRM so the rest of the team always sees up-to-date information.

The role centers on:
• Phone support – friendly, fluent English, clear line, quiet environment
• Data entry – accurate, same-day input of customer information into the system

I provide call-handling scripts, FAQ sheets, and login credentials to the cloud CRM; your first task is to review these materials during a short onboarding session. At the end of each shift I expect a brief report confirming total calls taken and noting any open follow-ups. Consistency, attention to detail, and punctual availability on EST are essential.