Enumerator for Service Customer Satisfaction Survey In Malaysia

Job Description

We are seeking reliable, detail-oriented, and professional survey enumerators to conduct on-site customer satisfaction surveys using a structured questionnaire. The successful candidates will be responsible for approaching eligible service customers, administering the questionnaire objectively, and accurately recording respondents’ answers through a designated online survey platform.

Key Responsibilities

1. Approach and recruit eligible service customers in person at the designated data collection locations.
2. Introduce the survey using the provided screening script and explain its purpose clearly and professionally.
3. Administer the questionnaire exactly as provided, maintaining a neutral tone and avoiding leading questions or influencing respondents’ answers.
4. Record all responses accurately and completely through the designated online survey platform.
5. Collect relevant basic demographic information from participating service customers in accordance with the questionnaire and data collection guidelines.
6. Maintain professional conduct, confidentiality, and ethical standards throughout the data collection process.
7. Ensure all surveys are completed on-site within the agreed locations and specified timeframe.
8. Review submitted responses for completeness, consistency, and accuracy before final submission.
9. Prepare and submit raw field notes and the completed spreadsheet containing the collected survey data as the final deliverables.

Qualifications and Requirements

1. Strong communication and interpersonal skills, with the ability to approach and engage customers professionally.
2. Ability to follow written instructions, screening scripts, and questionnaire protocols precisely.
3. Good attention to detail and a high level of accuracy in recording data.
4. Basic computer literacy and familiarity with online survey platforms, spreadsheets, and data entry.
4. Ability to work independently and complete assignments within the agreed schedule.
6. Willingness to conduct fieldwork on-site at the designated locations.
7. Demonstrated commitment to respondent confidentiality, impartiality, and ethical data collection.
8. Previous experience in survey administration, market research, customer service, or fieldwork is an advantage but not essential.

Expected Deliverables

1. Completed online questionnaires: All valid responses collected from eligible service customers.
2. Raw field notes: Relevant notes documenting fieldwork activities, survey progress, and any issues encountered.
3. Completed spreadsheet: An organized dataset containing the recorded responses and required demographic information.
4. Fieldwork completion report: A brief summary of the number of customers approached, completed surveys, refusals (where tracked), and any data collection challenges.

Working Arrangements

All data collection must be conducted in person at the agreed locations and within the approved timeframe. The questionnaire, screening script, survey platform, and data collection guidelines will be provided before the assignment begins.

Candidates must obtain informed consent before administering the survey, respect customers’ decisions not to participate, and avoid recording unnecessary personally identifiable information.