Email Support Specialist

Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities

Answer customer emails clearly and accurately within agreed response times

Investigate issues and follow them through to resolution

Keep ticket records, tags and notes accurate

Escalate complex cases with a clear written summary

Spot recurring problems and flag them to the team

Contribute to help articles and saved reply templates

What you'll need

Experience in an email, ticket or written customer support role

Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom

Excellent written English with a natural, professional tone

Comfortable working to response-time targets

A reliable fibre connection, a working laptop and a quiet place to work

Nice to have

Experience supporting a UK or international customer base

Familiarity with a knowledge base or help centre

Experience with live chat alongside email

What's on offer

100% remote — work from anywhere in South Africa

Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday

Long-term placement with a stable UK employer

Ongoing support from the Remote Recruitment team throughout your placement

If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas