Email-Only Support Assistants Needed

I’m looking for dependable customer support assistants to keep our email inbox running smoothly. Every message you handle may involve one of three things: replying to common questions using our approved FAQ list, taking care of order, refund, or account-related requests through the back-office portal, or guiding customers step-by-step when they run into product or technical hiccups.

You’ll work exclusively through email—no live chat—so clear, well-structured writing is essential. I’ll give you:
• a living FAQ document with pre-approved replies
• full access to our help-centre articles and website pages for deeper answers
• the order and account dashboard so you can verify details, process refunds, and leave internal notes

Deliverables I expect:
• Every customer email answered within the agreed-upon timeframe
• Accurate use of our templates and tone (friendly, concise, brand-consistent)
• All relevant customer records updated once an issue is resolved

If you’ve already handled e-commerce or SaaS inboxes and can balance speed with accuracy, I’d love to hear how you’d approach this role and your typical availability.