Email Customer Support While Abroad
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted7 hours ago
I will be in Vietnam for a few months handling a family situation and need someone to keep my customer experience running smoothly. All customer contact currently comes through email, and I cannot afford slow replies or missed follow-ups while I’m away.
Scope of work
• Monitor the shared inbox during my business hours (I’ll give you access).
• Reply to every customer message using the tone, templates, and guidelines I provide.
• Follow the conversation until each issue is fully resolved, escalating anything outside the playbook to me.
• Keep a concise daily summary of tickets handled, open issues, and anything that needs my direct input.
Workflow
We’ll have a brief Zoom sync every day to review priorities and update the reply guidelines. I’ll also use that time to answer your questions so responses stay on brand.
Tools
Gmail (or the webmail interface we use), Google Docs for templates, and Zoom for our check-ins.
Deliverables for acceptance
1. Inbox at zero unresolved messages by the end of each agreed shift.
2. Daily summary document shared before our Zoom call.
3. Consistent application of provided templates and tone.
If you are confident with professional email support and can commit to the daily Zoom touch-point, you’ll make this transition seamless for my customers—and for me.
Scope of work
• Monitor the shared inbox during my business hours (I’ll give you access).
• Reply to every customer message using the tone, templates, and guidelines I provide.
• Follow the conversation until each issue is fully resolved, escalating anything outside the playbook to me.
• Keep a concise daily summary of tickets handled, open issues, and anything that needs my direct input.
Workflow
We’ll have a brief Zoom sync every day to review priorities and update the reply guidelines. I’ll also use that time to answer your questions so responses stay on brand.
Tools
Gmail (or the webmail interface we use), Google Docs for templates, and Zoom for our check-ins.
Deliverables for acceptance
1. Inbox at zero unresolved messages by the end of each agreed shift.
2. Daily summary document shared before our Zoom call.
3. Consistent application of provided templates and tone.
If you are confident with professional email support and can commit to the daily Zoom touch-point, you’ll make this transition seamless for my customers—and for me.
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