Email Customer Support Assistants

I need a reliable pair of hands to keep our email support inbox running smoothly. Day to day you will:

— Reply to routine product or service questions using the wording already laid out in our help articles, FAQs, and website pages
— Resolve order-related tasks such as tracking shipments, processing returns, and updating account details by pulling the exact figures from our current order and account systems
— Recognise when an inquiry needs deeper attention and guide the customer to the correct human specialist on our team

All reference material is ready for you: the full knowledge-base, past support threads, and real-time order data. During onboarding I will show you how to locate information quickly so every response stays accurate, friendly, and on-brand.

Deliverables
• Inbox coverage for the agreed schedule (GMT business hours preferred but flexible)
• First-response time targets met consistently
• Clear internal notes and tags so the wider team can follow any escalations

If you already have experience with common help-desk tools and can write concise, empathetic emails in fluent English, I’d love to hear how soon you can start.