eBay Returns & Refunds Specialist

I run a growing USA-based store that sells exclusively on eBay, and the volume of post-sale questions has outpaced my capacity to keep response times tight. I’m looking for someone who can step in and own the entire returns and refund cycle on that platform.

Here’s what the role looks like day-to-day: you’ll monitor the eBay inbox, open cases when a buyer requests a return, guide them through the label process, track the package back to our warehouse, and issue the refund through eBay once the item is received and inspected. Clear, friendly communication is critical—I need customers to feel heard and confident at every step. You’ll also flag any potential abuse, follow eBay’s seller-protection policies, and keep concise notes in our shared Google Sheet so I can see status at a glance.

Deliverables
• Same-day acknowledgment of all return requests (within 12 business hours).
• Accurate refunds processed within 24 hours of item receipt.
• Weekly summary report noting number of returns, reasons, and any disputes escalated.

Acceptance criteria: zero overdue return cases and a minimum 4.9/5 buyer communication rating over a 30-day period.

If you already know the ins and outs of eBay Seller Hub and have handled returns without dinging seller metrics, you’ll ramp up quickly. Let me know your experience and availability, and we can get started.