Dutch Phone Support Representative

I’m looking for a reliable person who can answer incoming calls from our Dutch-speaking customers. The calls are straightforward: people mainly ask for general information about our services. Because we operate in the healthcare sector, you’ll need enough industry familiarity to use the correct terminology and understand common patient or client concerns.

Key points
• Handle general-information inquiries only—no deep technical troubleshooting or billing discussions.
• Communicate fluently in Dutch; native-level nuance isn’t required, but conversations must feel smooth and professional.
• Apply basic healthcare knowledge so you can respond confidently and know when to escalate a question you can’t answer.

I will provide a concise FAQ, call-handling script, and escalation contacts. You’ll log each call in our CRM (Zendesk) with a short summary and any follow-up actions taken.

If you have previous phone support experience—especially within healthcare—let me know. Please also include your typical availability in Central European Time so I can plan our coverage schedule.