Domestic Relocation Consultant I - US Remote
TypeFull-time job
LocationUnited States
Posted14 hours ago
Relocation Consultant I - Remote
The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of excellent service.
Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
Ensure data integrity in all Cartus systems.
Maintain compliance with Cartus’ corporate polices, programs, and standards
Other duties as assigned; training, special projects, client presentations, etc.
QUALIFICATIONS / SELECTION CRITERIA
College degree or equivalent preferred
Customer service experience in multi task, call center environment
Influential verbal and written communication skills
One plus year relocation, real estate or related field experience
Originally posted on Himalayas
The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of excellent service.
Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
Ensure data integrity in all Cartus systems.
Maintain compliance with Cartus’ corporate polices, programs, and standards
Other duties as assigned; training, special projects, client presentations, etc.
QUALIFICATIONS / SELECTION CRITERIA
College degree or equivalent preferred
Customer service experience in multi task, call center environment
Influential verbal and written communication skills
One plus year relocation, real estate or related field experience
Originally posted on Himalayas
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