CX: Customer Success Specialist
TypeFull-time job
LocationUnited States
Posted2 hours ago
About PushPress
PushPress is the AI-powered gym management platform built for boutique fitness.
We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.
We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.
By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner
We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!
The Role
We're looking for a Customer Success Specialist to own the full client lifecycle for Grow, PushPress's CRM and marketing automation add-on built on GoHighLevel (GHL).
Like our Technical Support Specialists, you're methodical with systems and precise under escalation. Like our Onboarding Specialists, you teach, coach, and carry a client through a real lifecycle rather than a single ticket. You bring both together for one product: helping clients set up and adopt Grow through our paid White Glove onboarding service, stepping in when a Grow account is at risk of churning, and owning technical Grow escalations in the support queue.
This role requires genuine CRM fluency. You should be comfortable inside GHL's workflow builder, automations, and integrations the way a technical support engineer is comfortable inside a codebase.
What You'll Own
White Glove Onboarding
Serve as the onboarding contact for clients who purchase White Glove, PushPress's paid, done-for-you Grow setup service
Host live Initial and Follow-up onboarding calls focused on hands-on CRM setup: workflow builds, automations, website/CRM forms, and A2P/SMS configuration
Track client progress toward setup milestones, follow up on stalls, and ensure delivery lands within the committed window
Customize the build to each client's goals and business model rather than applying a generic template
Document scope, findings, and delivery notes so the engagement is auditable end to end
Grow Retention
Take retention calls with Grow clients at risk of canceling and walk them through a tier or configuration change that keeps the account
Own the technical side of any downgrade or reconfiguration: plan changes and automation audits
Track save outcomes for accurate retention reporting
Technical Grow Support
Own escalated Grow tickets in the support queue that require real CRM depth: broken automations, integration failures, and A2P/SMS issues
Validate and reproduce technical issues before escalating further
Act as the internal subject matter expert on Grow/GHL behavior for the support and onboarding teams
Maintain documentation on common Grow issues, fixes, and edge cases
Surface recurring product gaps and friction patterns to CX and Product with evidence
What We're Looking For
2-3+ years in a technical support, implementation, or customer success role in SaaS
Direct experience with GoHighLevel or a comparable CRM/marketing automation platform required
Genuine CRM fluency: comfortable inside workflow builders, automations, integrations, and A2P/SMS compliance
Strong communicator -- able to teach a client through a live setup call as easily as writing a clean technical escalation
Calm and clear in high-stakes retention conversations; can hold a difficult tradeoff without losing the relationship
Detail-oriented and process-driven; follows through on checklists and audits without being chased
Comfortable translating between non-technical customers and more technical internal teams
Comfortable utilizing AI to automate workflows and create leverage in your day-to-day
Nice to Have
Prior retention or high-stakes client conversation experience
Fitness industry or PushPress product experience
Experience with A2P/SMS compliance and carrier registration
Benefits & Perks
Equity Incentive Plan
Flexible Paid Time Off (and Public Holidays)
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Company Sponsored 401k with Match)
Life Insurance
Family Leave (Maternity, Paternity)
Work From Home Stipend
Wellness Stipend
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
Originally posted on Himalayas
PushPress is the AI-powered gym management platform built for boutique fitness.
We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.
We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.
By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner
We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!
The Role
We're looking for a Customer Success Specialist to own the full client lifecycle for Grow, PushPress's CRM and marketing automation add-on built on GoHighLevel (GHL).
Like our Technical Support Specialists, you're methodical with systems and precise under escalation. Like our Onboarding Specialists, you teach, coach, and carry a client through a real lifecycle rather than a single ticket. You bring both together for one product: helping clients set up and adopt Grow through our paid White Glove onboarding service, stepping in when a Grow account is at risk of churning, and owning technical Grow escalations in the support queue.
This role requires genuine CRM fluency. You should be comfortable inside GHL's workflow builder, automations, and integrations the way a technical support engineer is comfortable inside a codebase.
What You'll Own
White Glove Onboarding
Serve as the onboarding contact for clients who purchase White Glove, PushPress's paid, done-for-you Grow setup service
Host live Initial and Follow-up onboarding calls focused on hands-on CRM setup: workflow builds, automations, website/CRM forms, and A2P/SMS configuration
Track client progress toward setup milestones, follow up on stalls, and ensure delivery lands within the committed window
Customize the build to each client's goals and business model rather than applying a generic template
Document scope, findings, and delivery notes so the engagement is auditable end to end
Grow Retention
Take retention calls with Grow clients at risk of canceling and walk them through a tier or configuration change that keeps the account
Own the technical side of any downgrade or reconfiguration: plan changes and automation audits
Track save outcomes for accurate retention reporting
Technical Grow Support
Own escalated Grow tickets in the support queue that require real CRM depth: broken automations, integration failures, and A2P/SMS issues
Validate and reproduce technical issues before escalating further
Act as the internal subject matter expert on Grow/GHL behavior for the support and onboarding teams
Maintain documentation on common Grow issues, fixes, and edge cases
Surface recurring product gaps and friction patterns to CX and Product with evidence
What We're Looking For
2-3+ years in a technical support, implementation, or customer success role in SaaS
Direct experience with GoHighLevel or a comparable CRM/marketing automation platform required
Genuine CRM fluency: comfortable inside workflow builders, automations, integrations, and A2P/SMS compliance
Strong communicator -- able to teach a client through a live setup call as easily as writing a clean technical escalation
Calm and clear in high-stakes retention conversations; can hold a difficult tradeoff without losing the relationship
Detail-oriented and process-driven; follows through on checklists and audits without being chased
Comfortable translating between non-technical customers and more technical internal teams
Comfortable utilizing AI to automate workflows and create leverage in your day-to-day
Nice to Have
Prior retention or high-stakes client conversation experience
Fitness industry or PushPress product experience
Experience with A2P/SMS compliance and carrier registration
Benefits & Perks
Equity Incentive Plan
Flexible Paid Time Off (and Public Holidays)
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Company Sponsored 401k with Match)
Life Insurance
Family Leave (Maternity, Paternity)
Work From Home Stipend
Wellness Stipend
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
Originally posted on Himalayas
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