Customer Support Virtual Assistant

I need a reliable VA who can jump straight into the front-line of my online support. Your main responsibility will be answering product and service questions that arrive through email or live-chat. Speed and clarity matter—I aim to keep response times under one hour during business hours and to maintain a friendly, brand-consistent tone in every message.

You will work inside the tools I already use (Gmail, Shopify inbox, and occasionally Facebook/Instagram chat), so prior experience with any modern help-desk or e-commerce platform is a plus. I’ll provide a concise knowledge base and sample replies; your job is to adapt them, spot gaps, and flag any issues that need my attention.

Deliverables:
• Daily inbox and chat cleared to zero, with accurate, courteous replies
• Brief end-of-day summary highlighting common questions, potential improvements, and any escalations

If you’re organised, write fluent English, and enjoy helping customers find the right answers quickly, I’d love to hear from you.