Customer Support and Admin Assistant

I’m looking for someone who can own the day-to-day front line of our business. During your regular business hours, I need every customer email, live-chat message, phone call, and text answered quickly, helpfully, and with a friendly tone that reflects our brand.

Beyond replying, you’ll log each interaction in our CRM, schedule or reschedule appointments directly on my shared calendar, and take care of light data entry that keeps our records accurate and searchable. When a caller needs a follow-up, you’ll note it, set the reminder, and close the loop without being prompted.

Deliverables I’ll look for:
• An “inbox zero” point reached each day for email and chat
• All appointments entered or updated in the calendar with clear notes
• A concise call log showing time, issue, and resolution or next step

If you’re comfortable juggling multiple channels at once and can stay responsive throughout my workday, let’s talk.