Customer Success Manager
TypeFull-time job
LocationAustralia
Posted2 hours ago
About Sadie
Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.
We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.
About the Role
As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.
What You Will Do
Customer Onboarding & Implementation
Manage the end-to-end onboarding of new restaurant partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live
Ongoing Relationship Management
Act as the main point of contact post-onboarding
Build trust and strong working relationships with restaurant operators and managers
Monitor customer health and proactively address issues before they escalate
Voice of Customer & Feedback Loops
Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback
Process Development & Internal Collaboration
Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction
Retention & Growth
Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups
What You Bring
Have 2+ years of experience in a customer success, account management, or hospitality tech role
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
Are comfortable working in fast-moving environments with competing priorities
Originally posted on Himalayas
Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.
We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.
About the Role
As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.
What You Will Do
Customer Onboarding & Implementation
Manage the end-to-end onboarding of new restaurant partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live
Ongoing Relationship Management
Act as the main point of contact post-onboarding
Build trust and strong working relationships with restaurant operators and managers
Monitor customer health and proactively address issues before they escalate
Voice of Customer & Feedback Loops
Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback
Process Development & Internal Collaboration
Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction
Retention & Growth
Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups
What You Bring
Have 2+ years of experience in a customer success, account management, or hospitality tech role
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
Are comfortable working in fast-moving environments with competing priorities
Originally posted on Himalayas
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