Customer Success Lead

This is a remote position.
Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices
Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues

Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers

Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth

Resolve any issues and questions raised by program administrators

Enable program administrators to provide effective support to their patients/participants

Manage device support for program administrators and participants/patients

Report customer feedback and issues to help development teams to improve the product.

Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues

Requirements

Bachelors Degree or higher in business or related technical field
2+ years previous experience in customer success/account management or similar role

Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert

Desire to work hard and collaborate cross-functionally within a diverse, start-up environment

80% overlap with US timezone working hours. Background in healthcare would be a huge plus.

Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings

Benefits

1. Health and Wellness Benefits

Medical Insurance

Accidental Insurance

Annual Health Checkups

2. Financial Compensation
Competitive salary

Performance-based annual bonuses

3. Work-Life Balance
Flexible working hours and remote work options.

Paid time off

4. Company Culture and Perks
Positive work environment and inclusive culture

Employee recognition programs

Annual Company events/Off sites

Originally posted on Himalayas