Customer Service Experience Survey

I have started building a short survey on SurveyMars (draft link: https://ap.surveymars.com/q/mZiYqUbiU). Its sole purpose is to gather honest, actionable feedback on the service experience my existing customers receive. The structure is there, but it still feels rough around the edges and I want to be sure every question flows logically, captures the right data, and encourages completion on both desktop and mobile.

Here is what I need from you:

• Refine the current question set so it pinpoints customer sentiment on speed, politeness, problem-resolution, and any additional service touch-points you feel are missing.
• Optimise wording and order for clarity, engagement, and minimal drop-off (skip logic or branching where helpful).
• Brand-match the survey’s look and feel (logo, colours, friendly tone).
• Set up simple scoring or tagging inside SurveyMars so I can sort results by satisfaction level later.
• Deliver a one-page rollout plan explaining how best to invite respondents (email list, QR on invoices, etc.) and a reporting template I can drop the raw CSV into for quick charts.

Acceptance criteria
1. Revised SurveyMars link live and tested on mobile & desktop.
2. All edits clearly highlighted in a change log.
3. Rollout plan and reporting template supplied in Google Docs or Excel.

If you know SurveyMars (or similar tools like SurveyMonkey or Typeform) this should be straightforward, but I’m open to small platform tweaks if it leads to higher response rates. Turnaround within a week would be ideal; sooner is even better.