Customer Satisfaction Survey Creation

I need a concise, well-structured customer satisfaction survey that zeroes in on how current customers perceive our product or service quality.

Scope
• Draft 8–12 clear, unbiased questions that reveal strengths and pain points.
• Use a mix of rating scales, short open-ended prompts, and one optional NPS item.
• Provide an engaging intro and a polite closing thank-you message to boost completion rates.

Deliverables
1. Question set in an editable Google Docs file.
2. A ready-to-deploy version in Google Forms (or SurveyMonkey if you prefer).
3. Brief guidance on how to distribute the link and track responses.
4. A simple analysis template showing how to calculate averages, spot trends, and flag urgent issues.

Please keep language friendly, mobile-friendly, and no longer than 3 minutes to complete.