Customer Experience Specialist - Remote

Please read all details below before applying.

Job Title: Customer Experience Specialist (UK & USA Accounts – 100% Remote)
Location: Pakistan + India (100% Remote / Work from Home)
Shift: 8-Hour Shift (Fully aligned with UK and USA business time zones.
Must be flexible to work afternoon, evening, and rotating night shifts).
Contract Type: Full-time, Permanent Freelance Contract
Compensation: Premium Daily Rate of 5000 PKR – 6000 PKR per day (Paid monthly) OR 2000 - 2500 Indian Rupee.

To meet our strict enterprise SLAs, constant, 100% uninterrupted internet connectivity and power are required at all times during your shift.

Frequent disconnections or downtime will result in immediate termination of the contract.

Candidates must possess or immediately procure:
Primary Internet: A stable, high-speed fibre/broadband internet connection (Minimum 15 Mbps download/upload).Backup Internet: A secondary, active 4G/5G mobile data dongle configured as an immediate automatic failover network.

Power Redundancy: A reliable Uninterruptible Power Supply (UPS) or solar backup capable of keeping both your PC and internet routers fully powered during local load-shedding events.
A dedicated laptop/desktop computer (Minimum Core i5, 8GB RAM, Windows 10/11).
A high-quality USB noise-cancelling headset.

Mandatory Compliance & Vetting Requirements
To protect our enterprise-level accounts, employment is strictly subject to passing our security and regulatory screening process:

Background Screening: Ability to provide a clean local Police Clearance Certificate / Criminal Record Check at own expense.
Verifiable History: Minimum of 2–3 years of verifiable employment or academic references.
Clean Desk Protocol: Agreement to maintain a distraction-free, private, and secure workspace where client screens/audio cannot be accessed or overheard by others.
No mobile phones or recording materials are permitted at the workstation during live hours.

Candidate Profile
Flawless Verbal & Written English Fluency: Near-native or highly polished neutral accent with impeccable grammar and American/British composition skills.
Shift Flexibility: Absolute willingness to align fully with international time zones, including permanent late-night shifts for USA campaigns.
Behavioural Aptitude: Naturally high emotional intelligence, active listening capability, and strong situational de-escalation skills. Prior experience in international call centres, BPOs, or virtual assistance (UK/US/EU markets) is highly advantageous but not mandatory if you possess the right personality and attitude.

What We Offer
Market-leading daily pay rates significantly above the local BPO baseline.
Comprehensive, fully paid virtual training on UK/USA corporate workflows and advanced compliance.
A supportive, professional culture with direct UK management.

How to Apply
Please record a short, professional video CV (60 to 90 seconds maximum).
You can record this using your phone or webcam. Ensure you are in a quiet, well-lit room with no background noise
Your video must cover the following four points:
The Introduction (15 seconds): State your full name, location, and a quick summary of your educational background or professional experience.
The Behavioural Prompt (30 seconds): Tell us about a time you had to deal with a difficult person or a highly stressful situation (at work, university, or daily life). How did you manage your behaviour, and what was the outcome?
The Tech & Shift Confirmation (15 seconds): Confirm that you have a private, quiet workspace, a reliable UPS/solar power backup, and constant, uninterrupted primary and backup internet. Explicitly state that you are fully comfortable working permanent night shifts to align with UK/USA time zone's.
The Closing (15 seconds): Briefly explain why you want to join our client and why your personality makes you a great fit for customer support.