Customer Care Executive
TypeFull-time job
LocationSri Lanka
Posted4 hours ago
Job Overview:
We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry.
Responsibilities:
Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries.
Handle customer complaints and resolve issues in a professional and efficient manner.
Maintain and update customer records and shipment tracking information.
Coordinate with internal teams to ensure customer needs are met
Follow up with customers to ensure satisfaction and maintain long-term relationships.
Assist in any administrative tasks related to customer care and shipping operations.
Qualifications:
Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
Strong communication skills, both written and verbal, in English.
Ability to handle customer inquiries, complaints, and resolve issues efficiently
Knowledge of shipping procedures and logistics
Proficient in MS Office applications
Strong organizational and multitasking skills
Why Join us?
Work with a globally recognized Dubai-based shipping company
Opportunity for professional growth and development
Join a supportive team environment focused on customer satisfaction.
If you are interested, please send your CV to or apply below.
Originally posted on Himalayas
We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry.
Responsibilities:
Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries.
Handle customer complaints and resolve issues in a professional and efficient manner.
Maintain and update customer records and shipment tracking information.
Coordinate with internal teams to ensure customer needs are met
Follow up with customers to ensure satisfaction and maintain long-term relationships.
Assist in any administrative tasks related to customer care and shipping operations.
Qualifications:
Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
Strong communication skills, both written and verbal, in English.
Ability to handle customer inquiries, complaints, and resolve issues efficiently
Knowledge of shipping procedures and logistics
Proficient in MS Office applications
Strong organizational and multitasking skills
Why Join us?
Work with a globally recognized Dubai-based shipping company
Opportunity for professional growth and development
Join a supportive team environment focused on customer satisfaction.
If you are interested, please send your CV to or apply below.
Originally posted on Himalayas
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