CS Representative (Bilingual English & Spanish)
Budget / Salary$18.80–18.80
TypeFull-time job
LocationUnited States
Posted2 hours ago
Ready to take a different path? Passionate about Technology? Love horse racing? Eager to work in a rapidly growing industry? Fascinated by the world of gambling and casinos? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you!1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you’re a railbird, gamer, or you’re just passionate about Technology, and we’d love to find out if there’s a spot where you can thrive in the 1/ST TECHNOLOGY Group.
At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry.
SUMMARY
We are seeking a Customer Service Representative who is bilingual and English and Spanishto perform transactions and processes related work in support of daily operations. This position utilizes applications and the appropriate technology to perform routine activities. Additionally, this role provides internal/external customer service support that achieves and exceeds quality and customer service goals.
BASE WORK LOCATION:
Position classification as "Remote Work" U.S.
POSITION STATUS:
Full-time
COMPENSATION/PAY RATE:
$18.80 per hour and includes a competitive bonus opportunity.
HOURS OF WORK:
Hours Vary - includes holidays and weekends based on business needs
BENEFITS:
30 Day Waiting Period
RESPONSIBILITIES/DUTIES
Answers telephone call inquires and promotes the organization’s products and services in English and Spanish
Researches and resolves customer concerns and complaints to ensure retention and satisfaction
Answers customer calls, in a large variety, with timeliness and accuracy
Identifies and assesses customer needs to provide accurate solutions
Escalates issues to supervisors as required and as appropriate
Provides accurate, valid and complete information by utilizing the right tools
Meets personal and team accuracy, call targets and call handling quotas
Follows communication guidelines and policies
Correctly utilizes internal documentation and leadership team members for solutions
Acts as a customer advocate
Recommends process and product improvements and feedback
Actively participates in team meetings, coaching sessions, one on ones, and other meetings
Performs other duties as assigned
EXPERIENCE & EDUCATION
High School diploma or equivalent education
Minimum of one (1) year of customer service experience
Fluent and clear written and verbal communication in English and Spanish
Experience in Microsoft Office Suite preferred
Ability to ensure compliance with company policies and applicable federal and state regulations
Ability to maintain confidential information and knowledge of confidential matters
Maintains professional integrity at all times
Ability to work on a team and as an individual contributor
Individual must be open to learn about and understand ‘niche’ industry
Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills
Ability to change course easily – knows when to be patient and when to push while working in the “gray”
Self-starter, self-motivator, detail-oriented, highly organized
Must be personable and approachable, demonstrate professionalism and active listening skills at all times
Must be able to work effectively and efficiently in a fast-paced environment including stressful situations
Expert prioritization skills
Motivated to excel, competitive in nature and does not confuse “efforts” with “results”
Demonstrates and maintains flexibility and adapts to changes within industry and company
Preferred Experience and/or Education: Knowledgeable in technology; Knowledgeable in horse-racing
OTHER INFORMATION:
This position does not have supervisory/management responsibilities.
This position is empowered to take initiative with applicable duties/projects.
Compensation is commensurate with experience and includes a competitive base rate, bonus opportunity and benefits
We are 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.
1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Originally posted on Himalayas
At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry.
SUMMARY
We are seeking a Customer Service Representative who is bilingual and English and Spanishto perform transactions and processes related work in support of daily operations. This position utilizes applications and the appropriate technology to perform routine activities. Additionally, this role provides internal/external customer service support that achieves and exceeds quality and customer service goals.
BASE WORK LOCATION:
Position classification as "Remote Work" U.S.
POSITION STATUS:
Full-time
COMPENSATION/PAY RATE:
$18.80 per hour and includes a competitive bonus opportunity.
HOURS OF WORK:
Hours Vary - includes holidays and weekends based on business needs
BENEFITS:
30 Day Waiting Period
RESPONSIBILITIES/DUTIES
Answers telephone call inquires and promotes the organization’s products and services in English and Spanish
Researches and resolves customer concerns and complaints to ensure retention and satisfaction
Answers customer calls, in a large variety, with timeliness and accuracy
Identifies and assesses customer needs to provide accurate solutions
Escalates issues to supervisors as required and as appropriate
Provides accurate, valid and complete information by utilizing the right tools
Meets personal and team accuracy, call targets and call handling quotas
Follows communication guidelines and policies
Correctly utilizes internal documentation and leadership team members for solutions
Acts as a customer advocate
Recommends process and product improvements and feedback
Actively participates in team meetings, coaching sessions, one on ones, and other meetings
Performs other duties as assigned
EXPERIENCE & EDUCATION
High School diploma or equivalent education
Minimum of one (1) year of customer service experience
Fluent and clear written and verbal communication in English and Spanish
Experience in Microsoft Office Suite preferred
Ability to ensure compliance with company policies and applicable federal and state regulations
Ability to maintain confidential information and knowledge of confidential matters
Maintains professional integrity at all times
Ability to work on a team and as an individual contributor
Individual must be open to learn about and understand ‘niche’ industry
Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills
Ability to change course easily – knows when to be patient and when to push while working in the “gray”
Self-starter, self-motivator, detail-oriented, highly organized
Must be personable and approachable, demonstrate professionalism and active listening skills at all times
Must be able to work effectively and efficiently in a fast-paced environment including stressful situations
Expert prioritization skills
Motivated to excel, competitive in nature and does not confuse “efforts” with “results”
Demonstrates and maintains flexibility and adapts to changes within industry and company
Preferred Experience and/or Education: Knowledgeable in technology; Knowledgeable in horse-racing
OTHER INFORMATION:
This position does not have supervisory/management responsibilities.
This position is empowered to take initiative with applicable duties/projects.
Compensation is commensurate with experience and includes a competitive base rate, bonus opportunity and benefits
We are 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.
1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Originally posted on Himalayas
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