Court Reporter Relations Assistant

Court Reporter Relations Assistant, Provider Operations - Post-Deposition

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Court Reporter Relations Assistant to join our winning team, which is revolutionizing the litigation support industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment. You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production). You're proficient with Slack, Zendesk, Monday, and Notion, have a problem-solving mindset, and know when to escalate. Prior experience in legal services, court reporting, transcription, or operations is a plus.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. You will cover Monday-Friday, 12 pm-8:30 pm PT, and must reside in the Pacific or Mountain time zone.

On a regular basis, you will

Own and execute the Late Transcript Follow-up procedure

Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed

Assist with the Reporter Rehab program, as needed

Communicate daily with court reporters regarding job status, deadlines, and missing materials

Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate

Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)

Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached

Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate

Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed

Review the Court Reporter Status Management Looker dashboard daily

Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds

Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation

Build and maintain up-to-date performance metrics on reporters

Ensure transcript files meet agency standards and are submitted on time

Maintain accurate records of all communications

Uphold timelines to avoid jeopardizing expedite and client delivery requirements

You’re gonna crush it if

You have strong organizational skills and can track multiple cases and deadlines simultaneously

You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters

You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools

You have a problem-solving mindset and know when to escalate issues appropriately

You have prior experience in legal services, court reporting, transcription, or operations (preferred)

You can work autonomously in a fast-paced, deadline-driven environment

Bonus Points if

You have direct experience working with court reporters or in a court reporting/litigation support agency

You've used Looker or similar dashboards to monitor performance metrics

You have experience managing SLAs in a ticketing system like Zendesk

You've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)

You have experience with escalation or vendor-performance management processes

Compensation & Benefits

Hourly - $20 - $27

Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.

Wellness/Mental Health - shared benefits to be used among employees and families

Flexible Paid Time Off - allowing employees to find balance in their lives

Options of Equity - we know our success is nothing without our team

Access to a company-provided 401(k) account

A home office setup and a monthly stipend to offset internet and phone costs

Application Information

Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.

Applicants needing special assistance or accommodations for interviews or website access should contact us at .

Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.

Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.

Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Originally posted on Himalayas