Client Success Manager

Location: Remote, South Africa
Working Hours: Australian Business Hours (AEST / AWST)
Engagement Type: Full Time Contractor
Salary: AUD 2,000 to AUD 2,500 per month
About the Company
Our client is a leading Australian property education company that combines AI driven software with expert coaching for property flippers and entrepreneurs. They are dedicated to helping members build wealth through property by providing personalised support, accountability and guidance throughout their journey.
Role Overview
As a Client Success Manager, you will support high value clients throughout their property coaching journey, helping them stay engaged, accountable and progressing toward real property deals. This is a relationship driven and performance focused role where success is measured by client engagement and momentum. The ideal candidate will have strong communication skills, high emotional intelligence and the ability to build trusted relationships with clients. Experience in sales, customer success, account management or relationship management will be highly regarded. We are looking for someone proactive, people focused and eager to learn rather than someone with extensive property experience.
Key Responsibilities
Client Onboarding and Activation


Conduct welcome and onboarding calls with new members

Run structured 45 minute Zoom onboarding sessions

Guide members through the platform and confirm next steps

Review member profiles, goals and strategy recommendations before calls

Help members establish weekly commitments and onboarding milestones

Relationship Management and Engagement


Build strong client relationships through proactive communication

Monitor engagement and identify members at risk of disengaging

Follow up via phone, SMS and email when members fall behind

Encourage action, maintain momentum and hold members accountable

Handle objections with confidence, empathy and professionalism

Client Support and Guidance


Respond to client queries promptly and professionally

Support members from onboarding through to deal readiness

Assist with basic feasibility checks and deal understanding

Adapt communication styles to different personality types

Escalate complex finance, strategy or technical queries when required

CRM and Reporting

Maintain accurate CRM notes and client progress updates

Track onboarding, engagement and member activity

Provide leadership with visibility across client progress and performance

Follow internal processes and workflows consistently





Requirements
Essential Skills and Experience

Previous experience in client success, relationship management, account

management, sales or customer onboarding

Exceptional spoken and written English communication skills

Confident, professional and engaging presence on Zoom calls

Strong people skills with the ability to build rapport quickly

Ability to ask thoughtful questions and guide conversations effectively

Comfortable holding clients accountable to agreed actions

High emotional intelligence and strong listening skills

Strong attention to detail and process follow through

Proactive mindset with the ability to identify issues before they escalate

Ability to work Australian business hours consistently

Comfortable using CRM systems and digital platforms

Highly Regarded

Experience working with high value or high touch clients

Exposure to property, real estate, coaching or investment industries

Experience using GoHighLevel or similar CRM systems

Understanding of personality or behavioural assessment frameworks

Interest in AI powered platforms and technology enabled businesses

Benefits

Fully remote role within a fast growing Australian business

Long term career growth opportunities

Collaborative and supportive team environment

Performance focused culture with direct exposure to leadership

Opportunity to work within an innovative AI and property education business

Ongoing professional development and training

Flexible and modern online working environment

Originally posted on Himalayas