Claims Specialist
Budget / Salary7–7 PHP
TypeFull-time job
LocationPhilippines
Posted1 day ago
Claims Specialist
Location: Remote
Employment Type: Full-Time
About the Role
We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.
The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.
Key Responsibilities
Handle incoming claims and guide customers through the claims filing process
Investigate, evaluate, process, and settle claims efficiently and accurately
Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions
Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation
Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements
Manage claims within Supermove and other online claims systems
Coordinate inspections, repairs, and missing item investigations
Draft release agreements and process settlement payouts
Track and report claims activity, trends, and loss statistics
Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules
Maintain compliance with DOT, FMCSA, military business rules, and company policies
Assist in developing SOPs and improving claims processes
Qualifications
Previous claims handling experience required
Moving industry experience strongly preferred
Strong customer service and communication skills
Excellent organizational and multitasking abilities
High attention to detail and ability to process large amounts of information accurately
Proficiency in Microsoft Word and Excel
Ability to work independently with minimal supervision
Strong problem-solving and critical-thinking skills
Positive attitude and ability to adapt in a fast-changing environment
What We’re Looking For
A proactive team player who embraces change and continuous improvement
Someone who can prioritize tasks effectively and meet deadlines
A professional communicator who can confidently negotiate and resolve claims
A dependable individual willing to support the team wherever needed
Salary: $7Originally posted on Himalayas
Location: Remote
Employment Type: Full-Time
About the Role
We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.
The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.
Key Responsibilities
Handle incoming claims and guide customers through the claims filing process
Investigate, evaluate, process, and settle claims efficiently and accurately
Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions
Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation
Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements
Manage claims within Supermove and other online claims systems
Coordinate inspections, repairs, and missing item investigations
Draft release agreements and process settlement payouts
Track and report claims activity, trends, and loss statistics
Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules
Maintain compliance with DOT, FMCSA, military business rules, and company policies
Assist in developing SOPs and improving claims processes
Qualifications
Previous claims handling experience required
Moving industry experience strongly preferred
Strong customer service and communication skills
Excellent organizational and multitasking abilities
High attention to detail and ability to process large amounts of information accurately
Proficiency in Microsoft Word and Excel
Ability to work independently with minimal supervision
Strong problem-solving and critical-thinking skills
Positive attitude and ability to adapt in a fast-changing environment
What We’re Looking For
A proactive team player who embraces change and continuous improvement
Someone who can prioritize tasks effectively and meet deadlines
A professional communicator who can confidently negotiate and resolve claims
A dependable individual willing to support the team wherever needed
Salary: $7Originally posted on Himalayas
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