Centralized System for Travel/Stay Business

The client wants to build one centralized system for their entire travel/stay business.
Currently:
Google/Meta Ads → Leads come in → Team contacts customers manually → Booking is confirmed manually.
They want to automate this.
What the new system should do
Lead Management / CRM
Capture leads automatically from Google Ads and Meta Ads.
Store all leads in one CRM.
Assign leads to team members.
Track calls, follow-ups, status and conversion.
Vendor Management
Hotels/property owners and service providers can register.
Vendors can add their properties/services, prices and availability.
Admin can approve/manage vendors.
Customer Website
Customer can search hotels/stays.
See real-time availability and pricing.
Select additional services like:
Airport pickup
Transportation
Delhi/local tours
Medical assistance
Other services
AI Chatbot
Customer can simply type something like:
“I need a 2-day stay in Delhi for 3 people, airport pickup and a Delhi tour.”
AI should understand the requirement, check the actual available inventory/services, and show suitable options.
Booking System
Customer selects stay + services.
Availability is temporarily held.
Customer makes payment.
Booking is confirmed automatically.
Vendor/operations team gets the booking details.
Admin Panel
Admin should be able to manage:
Leads/CRM
Customers
Properties
Vendors
Services
Availability
Bookings
Payments
Cancellations/refunds
Reports/analytics
Notifications
Automatic notifications through:
WhatsApp
Email
SMS
Website/app
In one line
Build a centralized platform that connects Ads → CRM → Customer → AI → Live Availability → Hotels/Services → Booking → Payment → Vendor/Operations → Notifications.
The main goal is to remove manual work and manage the complete customer journey from one system.