Call Center Manager for a Healthcare Services in US (Home Based Full Time)
TypeFull-time job
LocationUnited States
Posted16 hours ago
Category: Health Care Industry
Location: McAllen Texas United States
Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
Weekly client-facing performance reports and live Zoom calls with US clients
Agent discipline: attendance, adherence, PIPs, and firing when needed
Working directly with our trainer/QA lead to close gaps you see in the data
DetailsOriginally posted on Himalayas
Location: McAllen Texas United States
Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
Weekly client-facing performance reports and live Zoom calls with US clients
Agent discipline: attendance, adherence, PIPs, and firing when needed
Working directly with our trainer/QA lead to close gaps you see in the data
DetailsOriginally posted on Himalayas
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