Business Operations All-Rounder & Team Leader

Company: SAATHITECH ADVISORY PRIVATE LIMITED
Location: Gaya, Bihar, India
Job Type: Full-Time | Work From Office
Salary: Based on Skills, Experience & Performance

ABOUT US
We manage multiple businesses across financial services, technology, digital marketing, social media, software solutions, recruitment and consulting. Our projects include LoanSathi, Boost Social Hub, The Job Continue and upcoming digital businesses.

ROLE
We need a responsible, multi-skilled professional to manage daily operations, coordinate teams, track projects and help grow existing businesses while launching new projects. The candidate should be proactive, organized and capable of growing into a Team Leader or Operations Manager.

KEY RESPONSIBILITIES

1. Business Operations
Manage daily activities, tasks, deadlines, project trackers, reports and pending work. Coordinate departments, prioritize important tasks and support new business, website and app launches.

2. Team Management
Assign work to employees and freelancers, monitor attendance, productivity and quality, conduct follow-ups, train staff, resolve routine issues and establish SOPs and workflows.

3. Digital Marketing
Understand Meta Ads, Google Ads, YouTube Ads, audience targeting, retargeting, campaign budgets and optimization. Know CPM, CPC, CTR, CPA, Meta Pixel, Conversion API, UTM tracking and conversion events.

4. SEO & Social Media
Understand keyword research, on-page/off-page SEO, competitor analysis, website audits, blogging and content planning. Coordinate Instagram, Facebook, YouTube, Pinterest, LinkedIn, Quora and Reddit, including reels, UGC videos, creatives and Google Business Profile.

5. Website & App Coordination
Coordinate developers for website/app development, bug fixing, testing, deployment and Play Store publishing. Basic knowledge of WordPress, HTML, CSS, JavaScript, APIs, domains, DNS, SSL and hosting is preferred. React, backend, databases and AWS knowledge are advantages. Expert programming is not required.

6. CRM & WhatsApp Automation
Manage CRM, lead stages, follow-ups, customer records, WhatsApp Business API, chatbot workflows and message templates. Knowledge of APIs, webhooks and automation tools is an advantage.

7. LoanSathi Operations & Customer Support
Coordinate leads, calling, onboarding, document collection, applications and customer support. Understand bank/NBFC loan processing and ensure accurate communication about service charges, eligibility, offers and approval processes. Fintech or loan operations experience is preferred.

8. Payments & Tracking
Understand Razorpay, Cashfree, CCAvenue, transaction statuses, failed payments, reconciliation and purchase conversion tracking. Coordinate technical issues with developers and payment providers.

9. HR & Recruitment
Prepare job descriptions, publish vacancies, shortlist candidates, schedule interviews, manage attendance, maintain performance records and coordinate employee onboarding, training and incentives.

10. Business Research
Research competitors, tools, agencies, freelancers, market trends and new business opportunities. Compare solutions, reduce costs and prepare practical implementation plans.

11. Reporting & Administration
Use Google Sheets, Excel, Google Docs, Drive and AI tools such as ChatGPT. Maintain task reports, dashboards, sales, expenses, campaign records, subscriptions and business documents. Coordinate vendors and maintain confidentiality of company and customer data.

REQUIRED QUALITIES
Strong ownership, communication, leadership, time management, problem-solving, prioritization and follow-up skills. Ability to learn quickly, manage multiple projects and work independently with employees, developers and freelancers.

PREFERRED EXPERIENCE
Business Operations, Project Management, Digital Marketing, SEO, CRM, Automation, Website/App Coordination, Sales Operations, Customer Support, Team Leadership or Startup Operations.

Candidates need not be experts in every area. Practical knowledge, adaptability and willingness to learn are welcome.

PERFORMANCE & GROWTH
Performance will be evaluated through task completion, team productivity, reporting, project progress, operational efficiency and contribution to business growth. Career progression to Team Leader or Business Operations Manager is possible based on performance.

HOW TO APPLY
Share your:

1. Full Name and Current Location
2. Total Experience and Previous Role
3. Key Skills and Tools
4. Team Management Experience
5. Digital Marketing/CRM/Website/Operations Experience
6. Current & Expected Salary
7. Notice Period / Joining Availability
8. Resume and Work Samples, if available

Apply only if you are comfortable managing multiple responsibilities and taking ownership of business operations. We are seeking a reliable, long-term team member who wants to grow with our company and help build successful businesses.