Bilingual Phone Customer Support

I run a small but growing business and I need a friendly, bilingual agent to handle all inbound phone calls that come in with general-inquiry questions. Every call you take should leave the caller feeling helped, heard, and confident in our service.

The core of the job is real-time phone support in English plus one additional language. If your second language is Spanish, French, or German that would fit perfectly, but let me know if you offer another language—flexibility is welcome.

Day-to-day you will:

• Answer incoming calls during an agreed-upon schedule
• Resolve or appropriately escalate general questions about our products and policies
• Keep concise call notes and a running log so I can track recurring themes
• Flag any urgent issues immediately

I may add email or live-chat channels later, so experience there is a plus, though not required right now.

Please detail the languages you speak, the hours you can cover (including time zone), and any relevant phone-support tools or CRMs you are already comfortable with. I’m looking to get this started quickly, so include your availability for a short voice interview.