Bilingual Full-time Customer Service
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Full-time Customer Service Representative (English/Bilingual English& Spanish)
Vacancies: Multiple
Work Type: Full-time (40 hours/week)
Compensation: USD $4.00 – $7.00/hour (commensurate with experience)
Working Hours & Schedule
Weekly Commitment: 40 hours per week, Monday to Sunday (Shift rotation based on project requirements).
Job Responsibilities
Inbound Call Handling: Professionally answer incoming customer inquiries, provide timely solutions, and proactively manage and follow up on missed calls.
Live Chat Support: Respond to online customer live chats promptly, delivering accurate and helpful assistance.
Email Management: Efficiently process and resolve designated daily quotas of customer support emails.
Customer Feedback & Insights: Collect and report customer suggestions, complaints, and recurring issues to assist in optimizing internal products and service workflows.
Product Expertise & Ad-hoc Tasks: Continuously learn and maintain up-to-date knowledge of client products, and complete other duties assigned by the account team supervisor.
Job Requirements
Education: Associate degree or above.
Gender: No restriction.
Language Proficiency: Fluent in English (both spoken and written; clear communication skills).
Experience: 1+ years of customer support or call center experience. Experience in e-commerce cross-border after-sales service is highly preferred.
Core Competencies: Excellent interpersonal and problem-solving skills, highly stable, self-motivated, and detail-oriented.
Contact Info
Rikki Wu
Direct：+1.416.848.7505
Lark：15581119113
DingTalk：15581119113
rikki.wu（——Delete）@callnovo.com.cn
Vacancies: Multiple
Work Type: Full-time (40 hours/week)
Compensation: USD $4.00 – $7.00/hour (commensurate with experience)
Working Hours & Schedule
Weekly Commitment: 40 hours per week, Monday to Sunday (Shift rotation based on project requirements).
Job Responsibilities
Inbound Call Handling: Professionally answer incoming customer inquiries, provide timely solutions, and proactively manage and follow up on missed calls.
Live Chat Support: Respond to online customer live chats promptly, delivering accurate and helpful assistance.
Email Management: Efficiently process and resolve designated daily quotas of customer support emails.
Customer Feedback & Insights: Collect and report customer suggestions, complaints, and recurring issues to assist in optimizing internal products and service workflows.
Product Expertise & Ad-hoc Tasks: Continuously learn and maintain up-to-date knowledge of client products, and complete other duties assigned by the account team supervisor.
Job Requirements
Education: Associate degree or above.
Gender: No restriction.
Language Proficiency: Fluent in English (both spoken and written; clear communication skills).
Experience: 1+ years of customer support or call center experience. Experience in e-commerce cross-border after-sales service is highly preferred.
Core Competencies: Excellent interpersonal and problem-solving skills, highly stable, self-motivated, and detail-oriented.
Contact Info
Rikki Wu
Direct：+1.416.848.7505
Lark：15581119113
DingTalk：15581119113
rikki.wu（——Delete）@callnovo.com.cn
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