Bilingual Customer Turkish Relations Job Description

I need a concise yet fully-fledged job description for a position whose primary responsibility is Handling customer relations. Please draft the original text in clear, professional English and then provide an equally polished Turkish version.

The document should open with a brief overview of the role’s purpose, followed by day-to-day duties centred on nurturing customer relationships, resolving issues, and maintaining satisfaction metrics. After that, outline the key qualifications and soft skills typically expected in such a role—think strong communication, empathy, and problem-solving—plus any desirable extras you feel add value. Finish with a short section on reporting lines, working hours, and how candidates should apply.

Deliverables
1. English job description (editable Word or Google Doc)
2. Turkish translation of the same text, matched paragraph-for-paragraph

I will review for tone, clarity, and completeness in both languages before approving the final file.