Bankruptcy Customer Service Team Lead

Overview
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Bankruptcy Customer Service Team Lead. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
Responsibilities

Handle inbound calls from customers in active and inactive Bankruptcy

Perform customer verifications

Effectively communicate with customers via telephone, email and chat

Provide information in response to inquiries about mortgage products and services for customers in active Bankruptcy

Obtain and evaluate all relevant information to handle inquiries and complaints

Maintain customer records by updating account information

Research and resolve customer inquiries related to escrow trial and final analysis

Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner

Contributes to team effort by accomplishing related results as needed

Direct requests and unresolved issues to the designated resource

Assist Bankruptcy Customer Service Specialists with calls

Handle escalated calls in a professional manner, while resolving customer concerns

Communicate via phone and with Customer Service Representatives and Supervisors

Analyze customer inquiries on the phone and/or understand written correspondence

All other duties as assigned

Qualifications

High School Diploma or equivalent required

Minimum of 4 years of experience in a customer service call center environment

Minimum of 3 years of Bankruptcy, Loss Mitigation, Collections or Foreclosure experience

General knowledge of mortgage lending/servicing industry

Must be flexible, organized and have the ability to manage and prioritize daily assignments

Project management skills

Analytical with the ability to detect problems in workflow procedures and make recommendations to management to rectify problems or expedite services

Total Rewards
LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

Time Off: Paid holidays, vacation, and sick leave

Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans

Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Employee Recognition: Programs that celebrate achievements and milestones

Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $20.43 - $34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you’ll find:

A culture that helps you thrive, with resources and support to fuel your growth

Flexibility to work remotely, while staying connected through virtual engagement

Opportunities to make a real impact in an industry that touches millions of lives

If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Originally posted on Himalayas